Here’s a clear and professional text you can use to describe the issue, depending on who you’re addressing (IT support, manager, or Autodesk support).

Delete the LoginState.xml file located in %localappdata%\Autodesk\Web Services\. When to Seek Further Help

Fix #2: Clear the Licensing Cache (10 minutes)

Corrupted local cache files are the #1 cause of the "There is a problem" message.