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You’ve just bought a license for Resolume Arena, you’re ready to VJ, and you open the preferences to register your software. You enter your details, hit the button, and suddenly you are stopped dead in your tracks by an error message: "Invalid ID".
Contact tips for faster support
: Ensure you are using the correct serial number for the version of Arena you have installed. Using a serial for an older version (e.g., an Arena 6 serial on Arena 7) will result in an error. Clear Local Registration Cache resolume arena invalid id code link
The key takeaway: stay calm and work through the list systematically. Don’t let a cryptic error message ruin your creative flow or, worse, jeopardize a live show.
: Ensure you are using the registration portal for the correct version of Arena (e.g., Arena 6 vs. Arena 7). Permissions Resolume Arena: How to Fix "Invalid ID" Code
Pro tip: Resolume license keys follow a pattern like XXXX-XXXX-XXXX-XXXX. Make sure the dashes are included exactly as provided in your purchase email.
: If possible, copy and paste the ID code into a text file to transfer it. Check for Whitespace Screenshot of the error
%APPDATA%\Resolume Arena\log.txt on Windows, ~/Library/Logs/Resolume Arena/ on macOS)..avc or .link file (if not confidential).Contact Support: If you are still stuck, email the team directly at mail@resolume.com for manual assistance with your license. Registering - Support – Resolume