To download a Palo Alto Networks VM-Series image, you must have an active support account and an associated VM-Series license Prerequisites Support Portal Account : You must register for a sign-on ID at the Palo Alto Networks Customer Support Portal Active License
Navigate to Updates: On the left-side menu, click on Updates and then select Software Updates. palo alto download vm image
Solution: Your support contract has expired. Palo Alto hides all software downloads for contracts that are not current. You cannot download any image (even old ones) without an active maintenance subscription. You must renew your support contract. To download a Palo Alto Networks VM-Series image,