Autodata 345 The Hardware Information Does Not Match With Your Dongle Top ((free)) 〈2026 Release〉
Troubleshooting the "AutoData 345: The Hardware Information Does Not Match with Your Dongle" Error – Complete Fix Guide
Introduction: The Frustration of Error 345
Imagine this: You have a vehicle on the lift, the customer is waiting, and you need wiring diagrams or service schedules immediately. You launch AutoData, the industry-standard vehicle diagnostic software. Instead of the main menu, you are met with a cryptic red box:
- Test the dongle on another PC: If Error 345 does not appear on a different computer, your original PC's USB controller or motherboard is failing.
- Check for counterfeit dongles: Genuine AutoData dongles have a holographic sticker and a unique 16-digit serial number printed on the side. Counterfeit dongles often show Error 345 randomly.
- Contact AutoData Support directly: Provide them with the exact error message, your dongle serial number, and the logs from
C:\ProgramData\AutoData\Logs\. Be prepared to prove your license ownership.
Regional Settings: Ensure your Windows Regional Settings are set to English (United States). This is a common cause for runtime errors even if the dongle matches. Test the dongle on another PC: If Error
What If Nothing Works? Final Steps
If you have tried all five solutions and still see "The hardware information does not match with your dongle top", you are facing a hardware failure or a counterfeited dongle. Regional Settings : Ensure your Windows Regional Settings
"The hardware information does not match with your dongle." your dongle serial number